Return Policy

Our return and refund policy is designed to give customers a straightforward, flexible, and reassuring experience when shopping on our platform. We understand that online shopping carries inherent uncertainties since products cannot be physically inspected prior to delivery. To address this, we provide a clear system that allows customers ample time to assess their purchases after they arrive. Generally, customers may request a return within thirty days of the confirmed delivery date, providing sufficient time to decide if the product meets their expectations.

Items eligible for return must be in the condition they were received. This means products should remain unused, undamaged, and unaltered, with only minimal handling required to inspect the item, similar to examining it in a store. All original packaging, labels, tags, inserts, manuals, accessories, and any included promotional materials should accompany the item. Keeping products in their original state helps ensure smooth processing and prevents delays. Proof of purchase, such as an order confirmation or receipt, is required to verify that the item qualifies for return.

To begin a return, customers should contact our support team by email, providing the order number and a brief explanation of the reason for the return. Each request is evaluated individually to ensure it meets the policy requirements. Once approved, detailed instructions are provided, including a prepaid shipping label when applicable. It is essential to follow these directions, as returns sent without authorization or through unapproved methods may be refused or returned.

Customers are encouraged to examine their orders immediately upon arrival. If a product is damaged, defective, or incorrect, reporting it right away allows our team to evaluate the situation and determine the best resolution, whether through replacement, refund, or an alternative solution. Timely reporting also helps coordinate with carriers if necessary, avoiding unnecessary delays.

Certain items may be excluded from returns due to hygiene, safety, or customization reasons. Customers uncertain about eligibility should contact support before returning a product. For exchanges, the usual approach is to return the original item and place a new order for the replacement. Approved refunds are issued to the original payment method, supporting accurate inventory tracking and efficient processing of replacement orders.

Customers in the European Union may have additional statutory rights, which allow them to cancel or return an order within fourteen days of receipt without providing a reason. Items returned under this rule must remain unused, intact, and accompanied by all original packaging and proof of purchase. Our support team can guide customers to ensure compliance with applicable consumer protection regulations.

Once returned items reach our facility, they are carefully inspected to confirm adherence to the return policy. Customers are notified when the review is completed. Approved refunds are typically processed within ten business days and credited to the original payment method, although banks or payment providers may take additional time to reflect the funds. Customers who have not received a refund within fifteen business days after approval are encouraged to reach out to our support team for assistance.

Our objective is to make returns and refunds clear, fair, and reliable. By providing precise instructions, responsive support, and consistent handling, we aim to create a positive experience that allows customers to shop with confidence and peace of mind.