Shipping Policy
We have developed our shipping and delivery process to offer a dependable, straightforward, and transparent experience from the time an order is submitted until it arrives at its final destination. Clear communication and realistic expectations are central to this approach, allowing customers to feel confident and informed throughout each stage of fulfillment. Under normal circumstances, most orders arrive within an estimated ten to twenty business days. This delivery window includes payment verification, order preparation, packing, transfer to the carrier, and transportation to the delivery address. Business days are defined as Monday through Friday and do not include weekends, public holidays, or delays caused by unexpected events such as severe weather, transportation disruptions, or other circumstances beyond our control.
After payment is successfully processed, the order moves into fulfillment, where the shipping information provided during checkout is confirmed and the package is prepared for dispatch. Because processing begins quickly, it is usually not possible to modify delivery details once an order has been placed. This includes changes to the shipping address, recipient name, or special instructions. Shipping carriers follow predetermined routes and schedules, which means we cannot guarantee exact delivery dates or specific time windows. For this reason, customers are encouraged to carefully review their shipping information before completing their purchase to reduce the risk of delays, failed deliveries, or returned packages.
We work closely with established and reputable logistics partners to support timely delivery. However, certain factors outside of our direct control may influence transit times. These can include customs inspections, carrier network congestion, weather conditions, and operational challenges. Periods of high order volume, such as holidays, seasonal promotions, or major sales events, may also extend delivery timelines. If an item becomes unavailable after an order is placed but prior to shipment, our customer support team will contact the customer as soon as possible to discuss available options, such as waiting for restock, selecting a comparable replacement, or receiving a full refund.
Standard shipping is provided at no additional cost on all orders. A delivery is considered successful once the carrier completes the drop-off at the designated address. If delivery cannot be completed due to recipient unavailability, restricted access, or failure to meet carrier requirements, the carrier may attempt redelivery or return the package. Should a package be returned after unsuccessful delivery attempts, the order will be canceled and a refund will be issued to the original method of payment. Customers are advised to monitor their tracking information and ensure that someone is available to receive the package when delivery is expected.
Once an order has been shipped, customers receive tracking details that allow them to follow the shipment’s progress from dispatch through final delivery. Tracking updates may not always appear instantly, as carrier systems can experience delays in reporting. If tracking information appears unclear or stagnant, customers may contact our support team for assistance, and we will work with the carrier to investigate.
In some situations, orders may be unable to ship due to inventory limitations, address issues, or unresolved payment problems. When this occurs, customers will be notified promptly, and refunds will be processed when appropriate. If a customer receives an incorrect, damaged, or defective item, contacting our support team right away allows us to provide instructions for returns and determine eligibility for replacement or refund. For shipments that seem delayed, we recommend reviewing tracking updates first to confirm whether the delivery is still within the estimated timeframe.
Our objective is to keep the shipping experience simple, reliable, and well supported. Even when unexpected challenges arise, we are committed to resolving them as efficiently as possible while keeping customers informed, so every order is handled with care and professionalism from start to finish.